Refunds and Returns Policy
Deadline for Reporting a Problem Customers must report any problem with the product received within 7 days of delivery. No refund or return requests will be accepted if notification is made after this period.
Conditions for a Refund Refunds will be offered only in the following cases:
- The product received has manufacturing defects.
- The product received does not match the order placed.
- No refunds will be made for changes in size, style or customer's personal preference.
Return Process If you meet the conditions for a refund, please contact us within 7 days with your order number and details of the problem. We will evaluate the request and provide you with return instructions, if applicable.
Refunds Processed Once we have received and reviewed the returned product, if applicable, we will issue the refund to the original payment method within 5 business days.
Unauthorized Returns Returns that are not due to manufacturing defect or Gardany error will not be processed or refunded. Be sure to read the product description carefully and select the correct size before making your purchase.
What is the deadline to report a problem with my order?
You have up to 7 days from the delivery date to report any issues related to product defects or order errors. After this period, no claims will be accepted.
Can I return or exchange a product if I ordered the wrong size?
We do not accept returns or exchanges for errors in size, style or personal preferences. We recommend that you review the size guides before placing your order.
What products are eligible for refund?
Only products that arrive with manufacturing defects or do not match the original order are eligible for refund. We do not accept returns for changes of mind or size errors.
How do I receive my refund?
Once we have received and processed the returned product (if applicable), we will issue a refund via the original payment method within 5 business days.
Are shipping costs refundable?
Shipping costs are non-refundable, except in cases where the error is on our part (for example, defective or incorrect product).
How long does the return process take?
Once we receive the product, our team will review your case and if the refund is approved, it will be processed within 5 business days.
Do you offer international returns?
Yes, we offer international returns, but the customer will be responsible for shipping costs, except in cases where the error is on our part.
Can I cancel or modify my order after I have placed it?
Once the order has been processed and shipped, we cannot make modifications or cancellations. Be sure to review your order before completing your purchase.
Do you offer product exchanges?
We do not offer product exchanges. If you need a different size, we suggest placing a new order.
Refund Policies (Additional clarifications)
1 - Address Errors If the address provided by the customer is incorrect, we are not responsible for the return. If the order is returned due to an address error, the customer must cover the reshipping costs.
2 - Unclaimed Returns If a returned product is not claimed by the customer within 30 days of receipt, we will donate it to a charity.
3 - Partial Refunds (If Applicable) In some cases, we may offer a partial refund, depending on the nature of the problem and the condition of the returned product.
4 - Non-refundable:
- Items Gift cards.
- Items purchased on clearance or promotion
4 - Packages Lost in Transit If an order is lost in transit due to a delivery service provider's error, we will help you file a claim and, if possible, process a replacement product at no additional cost to you.